Frequently Asked Questions

Are you accepting new patients?

  • You are welcome to join our PRIVATE Patients List for Independent Dental Care.

How can I book an appointment?

  • Please use our online request form or call the surgery to book an appointment.

  • Please bear with us as phone lines can get very busy at times.

  • PLEASE DO NOT COME INTO THE SURGERY TO BOOK AN APPOINTMENT. (Covid-19 Pandemic Restrictions.)

What is your appointment cancellation policy?

  • We understand things happen and schedules do change, but missed appointments/late cancellations prevent other patients benefitting from essential dental care.

  • Please give as much notice as possible (at least 24 hours) if you have to cancel or change an appointment.

  • We do NOT charge you for missed appointments, but if you continue to miss appointments, we may decide not to offer you further appointments and/or remove you from NHS list.

  • Any appeals about removal following missed/cancelled appointments t should be made in writing to the practice manager.

Do I have to pay for NHS dental treatment?

  • Yes, Dentistry is one of the few NHS services where you have to pay a contribution towards the cost of your care, unless you hold a valid NHS Charges Exemption Certificate.

  • People dishonestly claiming that they are exempt from charges (when they are not), are engaging in unlawful activity and denying the NHS of vital revenue.

  • Please note non-payment (falsely claiming exemption) will lead to NHS Counter Fraud Services taking action against you and serving you a penalty notice.

  • Check that you are entitled to claim an exemption from an NHS charge before ticking any exemption box.

  • You will be required to sign a declaration form confirming you understand your entitlement.

  • If you were entitled to exemption in the past and your financial circumstances change, it is your responsibility to check whether you remain entitled to continue to claim for free treatment or services.

  • for further information, please visit: https://www.nhs.uk/using-the-nhs/nhs-services/dentists/understanding-nhs-dental-charges/

 

How do I pay for my dental treatment?

  • You can pay by card or cash.

  • We prefer card payment and accept all major credit/debit cards except American Express.

  • If you wish to pay by cash, please bring it in a clear plastic envelope.

What to expect when I visit Perfect Smiles Dental Surgery for a face to face appointment?

  • Face to Face appointments are strictly by prior arrangement only. Please note there is no walk in service.

  • Doors will remain locked, please ring the doorbell on your arrival & wait outside until escorted into the building.

  • Please note, waiting room / toilet facilities are NOT available inside the building.

  • Please attend wearing a face mask if possible or be prepared to wear one.

  • ​Please expect to find our team wearing appropriate PPE (Personal Protective Equipment).

  • You should attend the practice alone, unless you are a child or have a disability/special needs, .

  • Reception staff will greet you at the door, may record your temperature before entering the building & ask you COVID related questions.

  • You will also be asked to use hand sanitiser before entering and after leaving the surgery room.

  • Kindly bring minimal belongings-as all coats, bags, phones, etc will need to be stored in a clean lidded box at reception upon arrival.

  • Please maintain social distancing.

  • We take NHS band 1 payment at initial consultation. Please pay by card (contactless preferred) and if bringing cash please bring exact amount in an envelope.

  • Please bring a proof of exemption from NHS charges if you have one.​

  • Please neither expect nor insist the dentist to finish treatment / procedure on first appointment.

  • Further appointments are booked by the dentist after Triage/ Treatment Planning  on an individual basis. 

 

How do I get my prescription?

  • If you need a prescription, you will be asked to attend the practice with ID proof to collect prescriptions as currently we are not able to send prescription to pharmacies/patients.

  • Reception staff will greet you at the door and provide you with your prescription only after checking your ID.

What if myself or my family members develop COVID related symptoms?

  • Please call the surgery and reschedule your appointment

  • Please follow government advice on self isolation and/or treatment. 

  • If we have a reason to believe that you seem unwell or are displaying any of the COVID related signs/symptoms, it may result in cancellation of your appointment as it is our duty to protect you and our team.

How do I make a complaint?

  • Our Complaints Policy is in line with NHS regulations.

  • We hope that most problems can be sorted out easily and quickly, at the time they arise and with the person concerned. 

  • We hope that you never have a cause for complaint but if you have any issues/problem that cannot be sorted in this way and you wish to make a complaint, please contact the Practice Manager.

  • Please ask the reception for a copy of our complaints procedure.